Returns & Our Promises

We want you to love everything you get from us. Two promises cover every order: if something isn't right for you, you have 30 days to return it. And if something is wrong with the product itself, our 1-Year Defect-Free Promise has your back for a full year.

U.S. Returns

If you receive a product and don't love it, you can return it within 30 days of purchase. Returned items must be unused, unworn, and in their original packaging and condition; items not meeting these criteria may not be eligible for a refund and could be subject to a 10% restocking fee. A shipping label fee of $7.50 will be deducted from your refund amount. Returns are available for merchandise purchased directly from bamandstitch.com. Start a return at account.bamandstitch.com.

International Returns

International orders may be returned or exchanged within 30 days of purchase. Store credit incurs no restocking fee; refunds to your original payment method incur a 10% restocking fee. Please allow 3 to 5 business days for refunds to reflect on your payment method. Start a return at account.bamandstitch.com.

Final Sale Items

Sale items, Mystery items, and pet accessories are final sale and are not eligible for returns or exchanges. Our 1-Year Defect-Free Promise still applies to final sale items — final sale means we can't take it back because you changed your mind, never that we won't stand behind how it's made.

Our 1-Year Defect-Free Promise

We stand behind how our products are made. If a manufacturing defect shows up within one year of purchase — a failed seam, zipper, snap, or an issue with the fabric itself — we'll make it right.

To make a claim, email support@bamandstitch.com with your order number and photos of the issue. No need to send the item back unless we ask. Once we've reviewed your claim, we'll replace the item if it's available, and if it isn't (some of our prints are limited edition), you'll choose between a different print or a refund or store credit.

The Promise covers manufacturing and material defects. It doesn't cover normal wear and tear, or damage from use or washing outside our care instructions. Proof of purchase from bamandstitch.com is required.

Refund Processing

Once your return is received and inspected, we'll email you to confirm, and your refund will be processed within 3 to 5 business days to your original payment method. Any trouble, reach us at support@bamandstitch.com.

Discounts & Offers

Offers can't be combined; one offer per checkout. Some offers may not apply to sale items. Expired offers can't be honored, and discounts can't be applied to completed purchases.

Gift Cards

Gift cards can't be returned or refunded. Need help with one? Contact us at support@bamandstitch.com.